OpenAI

Support & Resources

Troubleshooting guides, FAQs, and other resources.

AI phone supportLearn how OpenAI’s AI phone support works, including supported regions, service limitations, and call data handling.
Advertiser Guidance for Allowing OpenAI Web CrawlersLearn how to make your ad landing pages accessible to OpenAI and troubleshoot common access issues.
Billing & PaymentLearn how billing works for ChatGPT Ads.
Bulk Upload Campaign Schema ChecklistUse this checklist to review your bulk upload file before uploading it in Ads Manager Beta.
Frequently asked questionsLearn more about how ChatGPT Ads works today and what to expect as the platform evolves.
Managing identity and access for Ads ManagerManage Ads sign-in, advertising-account roles, synchronized users, and safe offboarding.
Troubleshooting Common IssuesA guide to resolving common setup, launch, measurement, and payment issues in Ads Manager Beta.