Why do some tasks take longer than others?
Work and Codex may need time to reason, use tools, or complete several steps before returning a result. Faster text generation doesn’t speed up every part of that work, so your task may not finish noticeably sooner.
What does approximately “50% faster” mean?
The roughly 50% increase refers to how quickly GPT-6 Astra and GPT-6.1 Sol produce text at the default speed setting. It applies when you use your ChatGPT subscription in OpenAI products or supported partner apps, including OpenCode, Pi, Amp, and Devin.
If you have Go, Plus, or Pro, use Sign in with ChatGPT in a supported partner app and choose to use your ChatGPT plan for AI requests. See: Using your ChatGPT plan in other apps and sites for details.
OpenAI Support is unable to verify the speed improvement for your account.
Do I need to enable Fast or Ultrafast to get the improvement?
No. The default speed improvement applies without changing your speed setting. Fast and Ultrafast are separate options with their own availability and usage rates. See: speed settings for details.
What if a task is unusually slow, stuck, or failing?
Check OpenAI Status for a reported incident. Then try the steps for the product you’re using:
ChatGPT: Refresh the page or restart the app. If you’re in a long conversation, try a new chat. For more help, see: Troubleshooting ChatGPT error messages.
Codex desktop: Check whether the chat is waiting for your approval. If it’s stuck, try a new chat with a smaller, focused prompt. For more help, see: desktop troubleshooting guide.
Partner apps: Contact the app provider for a task that fails or stalls in its app. See: Using your ChatGPT plan in other apps and sites for troubleshooting guidance.
If a ChatGPT or Codex problem continues after troubleshooting, follow the reporting steps in the guide for that product.
How do promotional usage resets work?
A promotional reset refreshes the usage limits covered by an offer. Each offer has its own eligibility and timing. Promotional resets aren’t guaranteed every day, and a speed improvement doesn’t automatically include one.
How do automatic and banked resets differ?
Automatic reset: Resets eligible usage limits without any action from you. It won’t appear as a saved reset.
Banked reset: A reset saved to your account that you apply yourself before it expires. See: How resets work in Codex for steps and details.
What if my reset is missing or didn’t work?
Check the original offer for eligibility, delivery timing, and expiration. Refresh Usage settings and confirm that you’re viewing the correct account, workspace, and usage limit. Usage may take a short time to update. Don’t redeem or purchase another reset just to test whether the first worked.
OpenAI Support is unable to investigate individual eligibility for free promotional resets or whether they were granted or applied. OpenAI Support is also unable to manually grant, replace, or extend free resets, or provide compensation for them. See: How resets work in Codex.
If you purchased a reset and your usage wasn’t restored, contact OpenAI Support from the account used for the purchase. See: Paid weekly Work and Codex rate limit resets.
Can I get a reset if I don’t notice faster responses?
No. OpenAI Support is unable to add a courtesy reset to your account.
Am I eligible for a refund if I don’t notice faster responses?
Not noticing a speed increase does not, by itself, qualify you for a refund. Our existing subscription refund policy applies.